Fri. Apr 4th, 2025


Man and robot are enough (Photo: Freepik, Zaramalik58717) AI agents: Do you replace millions of employees in sales and customer service?

AI will create and destroy jobs. (Photo: Freepik, Zaramalik58717)

San Francisco – that US start-up artisan Fueled the debate about job destruction with his AVA agent “AVA” in the form of a virtual sales employee. Because the AI ​​tools can identify potential customers, contact them, write emails and make appointments. According to the developer, AVA costs 96 percent less than a person who performs the same tasks.

Enormous profit potential

The straight-line approach of the start-up stands in a strong contrast to most companies for generative AI, which carefully weigh up whether chatt-like technologies will make human labor superfluous. “I don’t think it is basically about replacing employees, but better for things that can only do people,” says Josh Consine from the venture capital company Signal.

But in the end, jobs are likely to be lost. Experts at New York’s investment bank Goldman Sachs estimate that AI could destroy 300 million jobs worldwide. The US company consultant Metrigy reports on the basis of a survey from 2023 that 89 percent of companies have reduced customer relationships due to generative AI.

Creation and destruction

On the other hand, 70 percent of the Global economic forum Sermons surveyed to want to hire employees with AI-related skills in the coming years. “It’s a natural development,” says Joe Murphy von D-IDwhich offers video avatars and recently a partnership with Microsoft has been received. “As by the invention of the car, workplaces are created and destroyed on the other.”

Data of the US Ministry of Labor Take this theory: The number of jobs for secretary and administrative assistants fell from 4.1 million to 3.4 million between 1992 and 2023. In the same period, however, the number of computer scientists has more than doubled from around 500,000 to 1.2 million.

Source: www.pressetext.com
(PTE003/28.03.2025/06: 10)


By Michael Somers

Michael Somers is a finance expert and passionate writer dedicated to simplifying the world of money. With a wealth of knowledge and a flair for breaking down complex financial concepts, Michael crafts articles that help readers make informed decisions about their finances. From personal budgeting and investment strategies to navigating the stock market, understanding cryptocurrency, and planning for retirement, Michael covers all aspects of finance with clarity and precision. His work bridges the gap between technical expertise and everyday financial needs, making money management accessible to everyone. Whether you're a seasoned investor, a young professional starting your financial journey, or someone looking to improve their money habits, Michael’s articles provide valuable insights and actionable advice. Join him as he explores the trends, tools, and tips to help you achieve financial freedom and security.

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