Cance off Vattenfall (Image: Nikola Johnny Mirkovic, Unsplash)
If you want to cancel your electricity or gas contract at Vattenfall, you should know exactly which deadlines apply, which data are required and which way you can best submit the termination.
We show you what you need to know about the termination at Vattenfall and what errors you should avoid.
Contract types and notice periods in Vattenfall
Before you cancel your Vattenfall contract, it is important to first clarify what type of contract you have at all. Because here is the crucial difference in terms of deadlines and termination options.
Unlimited contracts
This type of contract offers you the greatest flexibility. You can terminate monthly and the termination will always be effective at the end of the billing month. Perfect if you want to change spontaneously.
12-month contracts
A notice period of six weeks before the end of the contract. For example, if you have a contract that ends on December 31, you should have submitted your termination at the latest in mid -November.
24-month contracts
The same notice period as with the annual contracts: six weeks before the end of the contract. Again, be sure to plan early so as not to get into an unwanted extension.
Basic supply contracts
If you are in basic care in Vattenfall, i.e. have not concluded explicit contracts with fixed terms, the easiest 14-day period quit.
Automatic contract extensions: a common problem with Vattenfall
It is particularly annoying when you miss the notice period and the contract is automatically extended.
This happens monthly for unlimited contracts. In the case of fixed -term contracts (12 or 24 months), the contract is extended by the same term if you let the deadline pass. Therefore, be sure to mark the termination date in the calendar.
How do I correctly cancel at Vattenfall? – Official termination channels
So that your termination also arrives safely and is processed, you should use one of the following communication channels:
| Peg | Contact information | Specialty |
|---|---|---|
| In writing by post | Vattenfall Europe Sales GmbH, Ãœberseering 12, 22297 Hamburg | Recommended register with return receipt. |
| support@vattenfall.de | Subject line: “Termination of the contract (contract number)”. | |
| fax | 040 657 988 008 | No automated confirmation – follow -up required. |
| Online termination | Via the customer portal on the Vattenfall website | Not always available reliably. |
What belongs in the termination?
Very important: In order for your termination to be accepted without any problems, the following information should be included:
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Your full name and your address
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Your customer number or contract number
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Your meter number (if available)
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The desired termination date
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Your signature (in the case of written terminations)
Don’t forget to request confirmation of your termination-especially if you cancel by email or fax.
Template for Vattenfall termination
(Simply copy, fill out and send with your data.)
Your first and last name
Your Address
ZIP / City
Email address (if desired)
Telephone number (optional)
Vattenfall Europe Sales GmbH
Ãœberseering 12
22297 Hamburg
Date: (Insert the date)
Reference: Termination of my electricity/gas contract with the contract number (your contract number)
Ladies and Gentlemen
I hereby cancel my electricity/gas contract with you with the contract number (Your contract number) and the meter number (Your meter number) on time as possible at the next possible time. I ask you to confirm the termination date in writing.
If you cannot tell me a precise termination date, I assume that the contract at the latest (Insert the date if you have a certain appointment, e.g. the end of the contract) ends.
I ask you to send me a written confirmation of the termination, including specifying the end of the contract, to my above address or by email.
If relevant data is required for billing, you can reach me under the specified contact details.
Thank you in advance for confirming my termination.
Best regards,
(Your signature – with postal termination)
(Your first and last name)
Send this termination by registered letter with return receipt or by Email with reading confirmationso that you have proof of delivery. If you choose the email variant, be sure to save the confirmation letter you receive from Vattenfall.
If you would like to send the termination by email, use the following address: support@vattenfall.de
Subject line: Termination of my contract (contract number)
Special termination rights in Vattenfall: When can you terminate immediately?
Sometimes it is faster than expected. In the following cases you have a special right of termination:
Special right of termination at Price increases
If your contract becomes more expensive, you can terminate it – and that within a month after receiving the message. This applies not only to drastic price increases, but already an increase of over 10 % can give you the special right of termination.
Special right of termination when moving
If you move around, you can either take the contract with you or cancel – depending on whether Vattenfall can continue to provide you at the new address. The following information is also necessary for this:
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Old and new address
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Catchment date
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Last meter state
If Vattenfall can continue to supply it, the contract is usually easily continued. If you don’t want that, you must terminate this on time.
Documentation obligations: How to secure your termination
A frequent mistake: termination sent and then simply rely on the fact that everything will work.
It is better if you secure your termination.
And that’s how it works:
| Peg | What you need as proof |
|---|---|
| Register | Recruption with shipment tracking |
| Save reading confirmation and answer |
Vattenfall confirms her termination within 10 working days in written form.
If you don’t hear anything, you should definitely check in by phone 0800 992 500 0.
Avoid error: the most common termination problems
So that your termination also runs smoothly, you should avoid these errors:
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Exceeding the deadline: Always cancel at least 8 weeks in advance to be on the safe side.
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Missing contract number: If necessary, the meter number is enough, but it is better if you provide all relevant data.
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No confirmation received: Always check whether you have received a written confirmation.
Conclusion: Call Vattenfall – that’s how it works without trouble
The termination at Vattenfall is not rocket science, but you absolutely have to observe the deadlines and the right communication path.
It is best to cancel in writing by registered mail or email confirmation to have proof in your hand. Anyone who misses the notice periods may depend another year in the contract – you should definitely avoid this.
With timely planning and careful documentation, you are on the safe side and can easily end your contract. And if there are actually problems: the customer hotline will help you – but do not wait too long, but tackle the termination process as early as possible
FAQ – terminate Vattenfall
How can I cancel in Vattenfall?
You can cancel your electricity or gas contract in Vattenfall in different ways. It is best to Written letter of termination by Registered letter with return receipt to send to the following address:
Vattenfall Europe Sales GmbH
Ãœberseering 12
22297 Hamburg
Alternatively, you can also send your termination by email support@vattenfall.de send. Important: always give yours Contract number, meter number and your complete contact details to. If you want, you can also use fax 040 657 988 008 Cance off, but should definitely remove the broadcast report.
Can Vattenfall be terminated monthly?
This depends on which contract you have concluded. Unlimited contracts Can you actually Terminate monthlyas long as you submit this until the end of the billing month. At 12- or 24-month contracts the notice period is usually six weeks before the end of the contract. So always check in time when your contract expires so that there are no nasty surprises.
Can I terminate a electricity contract at any time?
Unfortunately not. You cannot cancel at any time, but must adhere to the agreed notice periods. In the case of unlimited contracts, a termination is sufficient monthly period. For temporary contracts (12 or 24 months) you must at least six weeks before the end of the term quit.
The only exception: Special right of termination in the event of price increases or in the event of a move if Vattenfall cannot supply your new place of residence. In such cases you have a month After the price increase or can cancel directly if your new place of residence is not in the supply area.
Can I cancel electricity by email?
Yes, that is absolutely possible. You can also cancel your contract by Vattenfall by email. Simply send your letter of termination support@vattenfall.de. It is important that you in the email Your contract number, meter number, full address and a desired date of termination indicate. To ensure that your email also arrives, you should have one Request reading confirmation And save the answer from Vattenfall.