Cancel Hellofresh: This is how easy it is to end your cooking box subscription (2025)

HelloFresh is one of the best-known providers of cooking boxes in Germany.

Millions of households use the service to make it easier to prepare fresh, delicious meals.

But there are many reasons why customers Cancel Hellofresh whether it’s to save money, try out new providers or because you need a break from regular deliveries.

Image from Unsplash @Or Hakim

The good news is: Canceling a HelloFresh subscription is easy – if you follow the deadlines.

In this article we will explain to you step by step how you can cancel your HelloFresh subscription, what alternatives to cancellation there are and what you need to know about the cancellation periods. This way you retain full control over your spending.

Cancel HelloFresh: step-by-step instructions

You can cancel your HelloFresh subscription in several ways – depending on your personal preferences. It is important that you Notice period of 5 days before the next delivery retain. If the cancellation is received on time, the next box will no longer be charged or delivered.

1. Termination via the website

The HelloFresh website is the quickest and easiest way to cancel your subscription. This is how it works:

1. Log in: Visit hellofresh.de and log in with your access data.
2. Go to Settings: In your account, go to Settings and scroll down.
3. Cancel subscription: Click “Stop Delivery” or “Cancel Subscription”.
4. Follow the instructions: Confirm the cancellation and save your changes.
5. Confirmation received: You will receive an email confirming your cancellation. Keep these safe.

2. Cancellation via the app

The subscription can also be easily canceled using the HelloFresh app:

1. Open the app and log in.
2. Go to Settings and click Cancel My Order.
3. Follow the instructions to complete the cancellation.

3. Cancellation by email

If you would prefer to cancel your subscription in writing, you can send an email to customer service:

• Write to kundenservice@hellofresh.de.
• Enter your name, your customer number and your wish to cancel.
• Ask for written confirmation of the cancellation.

4. Cancellation by post

Cancellation by post is also possible, although less practical:

• Send a written cancellation letter to the following address:
  HelloFresh GmbH, Saarbrücker Straße 37a, 10405 Berlin.
• Allow enough time for mailing – at least 7 days before the deadline.

5. Cancellation via the contact form

There is a contact form on the HelloFresh website that you can also use to cancel. Enter your customer details and your cancellation request there. Here too you will receive a confirmation by email.

Are there alternatives to Hellofresh cancellation?

If you are considering whether cancellation is really necessary, HelloFresh offers some flexible options as an alternative to canceling your subscription completely.

1. Pause deliveries

If you temporarily do not want to use HelloFresh, e.g. B. due to a vacation or a stressful time, you can pause individual deliveries.

This is how it works:

• Log in to your account and navigate to “My Deliveries”.
• Select the week you want and click “Pause This Week.”
• Paused deliveries will be marked red on the calendar and you will receive a confirmation.

The paused week is not charged and you can decide at any time when you would like to order again.

2. Adjust subscription

HelloFresh allows you to design your subscription flexibly. You can:

• Adjust the number of dishes per week.
• Change portion sizes (e.g. from 2 to 4 people).
• Change the delivery rhythm (e.g. from weekly to every two weeks).

These adjustments can be a cheaper alternative to termination.

3. Check discounts and promotions

Before you cancel, it’s worth checking for discount offers. HelloFresh sometimes offers special promotions for existing customers to avoid cancellation.

Notice periods at HelloFresh: This is what you need to know

HelloFresh has clear rules regarding notice periods.

You must no later than 5 days before the next scheduled delivery quit. If you miss this deadline, the next box will be calculated and delivered.

Here is an overview of when you have to cancel at the latest:

Conclusion: canceling HelloFresh made easy

Canceling your HelloFresh subscription is quick and easy thanks to the flexible options and clear cancellation periods.

Whether you cancel via the website, app or email – the process is straightforward and transparent. It is important that you Deadline of 5 days before the next delivery adhere to in order to avoid unnecessary costs.

Alternatively, you can adjust your subscription or pause deliveries if you only want to temporarily stop using HelloFresh.

This flexibility makes it easy to tailor the service to your needs. With these instructions you have all the important information you need to make the right decision – without any stress.

FAQ – Cancel Hellofresh

How can I cancel my HelloFresh delivery?

Canceling a HelloFresh delivery is easy. Simply log in to your customer account on the HelloFresh website or app. Under “Settings” you will find the “Information about the cooking box” area. There you can pause your deliveries or cancel your subscription. Important: The termination must no later than 5 days before the next scheduled delivery to ensure that no further boxes are delivered.

How can I contact HelloFresh customer service?

If you have any questions or problems, HelloFresh customer service is available to help. You can do that Contact form on the website or contact us directly via the HelloFresh app. Alternatively, you can send an email. A quick solution can often be found directly via the app or the FAQ section of the website.

How does HelloFresh work?

HelloFresh delivers fresh ingredients and suitable recipes straight to your home every week. You can choose your dishes from a variety of recipes, and all the ingredients you need are supplied in the right quantities. This saves you shopping and allows you to cook stress-free – ideal for people who have little time or want to try out new recipes.

Where does HelloFresh deliver?

HelloFresh delivers nationwide – no matter whether you live in the city or in the country. Delivery is flexible and delivered straight to your door. In your account you can easily adjust the delivery address and times so that the box suits you.

For the most up-to-date information on cancellation periods, delivery options or other topics, we recommend visiting the HelloFresh website directly or contacting customer service. Everything is designed so that you can find a solution quickly and easily.