The Canceling a Sky subscription It often seems complicated at first glance – but it is actually simpler than many people think.
Whether you want to let your subscription expire or plan to cancel early, we’ll explain everything you need to know.
From adhering to the notice period to the various ways to end your subscription – our instructions will keep you on the safe side.
Cancel Sky: This is how you can easily end your subscription
Canceling a Sky subscription can seem complicated at first glance – but Sky actually offers several convenient ways to end your subscription.
Whether online, by telephone or by post: We will explain to you how to complete your cancellation step by step and what you need to pay attention to.
Above all, it is important to keep an eye on the notice periods in order to avoid an automatic extension of the contract.
Cancel Sky online in the customer center
The quickest and easiest way to cancel your Sky subscription is via the customer center on the Sky website. Here you can do everything directly online, without long waiting times or questions.
- Log in to the Sky website with your login details.
- Click on “My Account” at the top right and go to the “Subscription” section.
- Select the “Cancel” option and follow the instructions.
- Once completed, you will receive a confirmation by email – please keep this as proof.
Cancellation by telephone
If you would prefer to communicate your cancellation in person, you can contact Sky customer service by telephone. This method is particularly suitable if you have questions about your contract or a written termination is not possible.
- Choose the one Hotline 089 997 279 00which is available daily from 8:00 a.m. to 10:00 p.m.
- Have your customer number and contract details ready to speed up the process.
- Be clear that you want to cancel your subscription and ask for written confirmation.
Cancel Sky by post
If you prefer the classic route, you can also submit your cancellation in writing by post.
This method takes a little longer, but is just as reliable – especially if you send the letter by registered mail.
- Formulate a letter of termination with the most important information:
- Full name
- Customer number
- address
- Request to cancel
- Send the letter to:
Sky Deutschland Fernsehen GmbH & Co. KG
Customer service
22033 Hamburg - For maximum security, use registered mail with acknowledgment of receipt.
Sky cancellation by email
If you prefer a quick and paperless alternative, you can also cancel your subscription via email. This method is particularly practical and works reliably if you provide all the necessary information.
- Write an email with your request to cancel [email protected].
- Please provide the following information:
- your full name
- Your customer number
- Your Address
- Ask for written confirmation of your cancellation.
Cancellation via live chat
Sky also offers the option of using the live chat in the customer area to cancel your subscription. This method is ideal if you want to communicate directly with an employee and don’t want to write long emails.
- Log in to the Sky website and start the live chat in the customer area.
- Let the representative know that you want to cancel your subscription.
- Ask for written confirmation of cancellation.
Important information about your Sky cancellation
Before canceling your subscription, you should check the contract details and deadlines. Timely termination is crucial to avoid unnecessary extensions.
- Notice period: Check the deadline for your subscription in your contract or customer account. This is usually one month before the end of the contract, but for older contracts it can be up to two months.
- Automatic renewal: If you miss the deadline, your contract will be automatically extended – by one month for new contracts and by a whole year for older contracts.
- Returning devices: Remember to return loaned devices such as receivers or smart cards at the end of the contract. You can easily fill out the return form online.
Extraordinary termination: These are your options
In certain cases, you can terminate your contract early without having to comply with the regular notice period.
This option applies, for example, in the event of price increases or services not provided.
- Price increases: If Sky increases prices, you have one month from notification of the price increase to cancel immediately.
- Services not provided: If Sky does not provide the agreed services, you can terminate the contract after setting a deadline.
- Death: In the event of death, relatives can terminate the contract with proof (death certificate).
With these simple instructions and options, you can cancel your Sky subscription quickly and safely – without stress and unnecessary renewals.
Sky: These are the current notice periods
The cancellation periods at Sky depend on when you signed your contract.
Since July 1, 2020, different rules apply than for older contracts when it comes to notice periods and automatic extensions.
In order to avoid misunderstandings and avoid unnecessary contract extensions, it is important to know the exact deadlines for your Sky subscription.
Sky: Notice periods at a glance
- Contracts after July 1, 2020
- Notice period: 1 month before the end of the contract term.
- Automatic renewal: If the contract is not terminated in time, it will be extended 1 month and can then be canceled on a monthly basis.
- Contracts before July 1, 2020
- Notice period: 2 months before the end of the contract term.
- Automatic renewal: If termination is not made in a timely manner, the contract will be extended for a further period 12 months.
- Minimum term
- In most cases the minimum term is 12 months.
- However, older contracts can have a term of 24 months have.
- Monthly cancellable contracts
- After the minimum term has expired, many contracts can be canceled on a monthly basis unless a new annual extension has been activated.
Particular caution is required with older contracts, as the automatic extension lasts a year longer than with newer models.
Therefore, check your contract documents or your customer account in the Sky portal to make sure which deadline applies to you. Cancel in good time to avoid an unwanted extension.
With this information you are well prepared to cancel your contract with Sky on time and without stress.
FAQ – Cancel Sky
What is the best way to cancel Sky?
The best way to cancel your Sky subscription is via the Sky customer center online. Sign in to your account, go to My Subscription, and follow the cancellation steps. Alternatively, you can also cancel in writing by post, telephone or email. Important: Request confirmation of cancellation to ensure that the cancellation is effective.
Where can I find the cancellation button on Sky?
You can find the cancellation button in the Sky Customer Center. Sign up online, click on “My Subscription” and select the “Cancel Subscription” option. The button is usually easy to find, but you have to log in to make it visible.
Can I cancel Sky and keep Netflix?
If you use Netflix via your Sky subscription, access to Netflix will be deactivated when you cancel your Sky subscription. If you would like to continue using Netflix, you can reactivate your Netflix account directly from Netflix. All saved profiles and settings will be retained once you complete it directly from Netflix.
What notice period does Sky have?
The notice period for Sky depends on your contract:
- Contracts after July 1, 2020: Notice period is 1 month before the end of the term.
- Contracts before July 1, 2020: Notice period is 2 months before the end of the contract.
If you miss the deadline, your contract will be automatically extended – by 1 month for newer contracts and by 12 months for older ones.
How does Sky react to terminations?
Sky often responds with a return offer if you cancel. You will receive an offer by email or phone call, which usually includes more favorable conditions for a contract extension. If you want to cancel safely, do not accept offers and wait for the cancellation confirmation.
What is the easiest way to cancel Sky TV?
The easiest way to cancel Sky TV is via Sky website. Log in to your account, click on “My Subscription” and use the cancellation function. Alternatively, you can also use the Cancellation by telephone use the Sky hotline. Be sure to request written confirmation of your cancellation, no matter which route you choose.